Frequently Asked Questions

Everything you need to know about our luxury collections and services.

Are your luxury items authentic?

Yes, every item at LuxeDH undergoes a rigorous multi-point inspection by our team of expert authenticators to ensure 100% authenticity before it is listed.

What is the condition of the pre-owned bags?

We use a standardized grading system ranging from 'Excellent' to 'Gently Used.' Detailed descriptions and high-resolution photos are provided for each product to highlight its specific condition.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping varies by location.

What is your return policy?

We offer a 14-day return window for most items. The security tag must remain attached and the item must be in the same condition as when it was received to qualify for a full refund.

Do you offer financing or payment plans?

Yes, we partner with specialized providers like Affirm and Klarna to offer flexible monthly payment options at checkout, allowing you to buy now and pay over time.

Can I sell my designer bags to LuxeDH?

Absolutely. We offer a simple consignment and direct buyout program. You can submit photos of your items through our 'Sell' page to receive a quote from our buying team.